Our Website/ How it works
How do I place an order?
Simple! Click on the “weekly menu” in the top left-hand corner of your screen, choose the appropriate delivery date and add your items to the cart.
To checkout, you will have to click on the Basket icon in top right hand corner of the screen. The checkout page will include your order summary showing all the items you have added to your basket, plus the quantities.
To checkout, click on the “basket” icon on the top right-hand corner of the screen. The checkout page will show your order summary.
Can I place items from separate days?
Sorry, it is not possible to select items in your cart from different days. You will need to checkout and place a separate order.
Do you have a minimum order value?
Minimum order value is £25 excluding delivery fee.
How do I cancel or change an order?
To cancel or amend your order order/delivery slot please send an email to our customer care team on email@example.com
Our Meals and Menu
How does my meal arrive?
Meals arrive freshly prepared, chilled, and ready-to-heat.
How long does the food last??
Our meals last for three days if refrigerated properly. Each dish has a recommended "use by" date.
Can I freeze my meals?
Yes, you can freeze our main dishes, but we always suggest eating them fresh. Ideally, freeze so as possible after purchase and always by 'use by' date shown. Defrost thoroughly for a minimum of 12 hours in the refrigerator; once defrosted use on the same day and do not refreeze.
How often do you change the menu?
Our menu changes on a daily basis. While some cold and hot mezza items might remain on the menu for two consecutive days, we make sure to provide you with at least three changing main choices every day.
Are the containers microwaveable?
Yes, our containers are microwaveable and recyclable. Before microwaving a meal, open lid and place loosely on top of the container.
What other items do you sell?
We have carefully selected a range of Lebanese sourced cupboard products such as olives, condiments, spices, nuts and more. They’re all available under the “extras” tab of our weekly menu.
About the Food
Who cooks my meal?
We partner with talented Lebanese cooks who learned their craft in family homes not commercial kitchens and train them in-house to ensure great taste and quality standards.
When are my meals prepared?
We prepare, chill and pack, on the same day as delivery to ensure maximum freshness.
How do you chill the food?
We use the blast chilling method which is the safest way for cooling food quickly before packaging and refrigerating.
Are ingredients sourced locally?
At Kammoon, we pride ourselves on using wonderful ingredients. We work closely with local suppliers to make sure we are always using the freshest ingredients.
Our fruit, vegetables, meat and fish are delivered fresh each morning from the local Market and wherever possible we try to select seasonal produce from local British farms.
Our butcher is BRC accredited Grade AA, an NHS Supply Chain Approved Supplier, Red Tractor licensed, and a member of the National Association of Catering Butchers; operating under a full HACCP based food safety system.
I have food allergies, can I still order from Kammoon?
We have provided allergen information for most frequents food allergies. Please note that all our food is handled in a kitchen where nuts, gluten and other allergens might be present, we therefore cannot guarantee that our food does not contain traces of those allergens. If you are worried about a particular meal, please contact us on firstname.lastname@example.org
Do you serve Halal meat?
Yes, we do serve Halal meat at this time.
Is there a delivery fee?
Yes, our delivery fee is based on your postcode and will be displayed on your checkout screen.
Which areas do you deliver to for weekly deliveries?
We deliver nationwide. For London deliveries, we have partnered with Quiqup. For nationwide deliveries, we have partnered with Parcelforce.
Which areas do you deliver to for catering events?
For catering events, we deliver to all postcodes in London, subject to a minimum spend. We also provide a nationwide service for our bespoke catering events. Contact us on email@example.com to find out more.
When will my food be delivered?
London deliveries (zone A, B and C) are delivered freshly prepared to your doorstep every Sunday, Monday, Wednesday and Thursday within one of the following delivery time-slots:
- 11:30 – 13:00
- 19:30 – 21:00
For nationwide deliveries, packages will be delivered the next business day on Tuesday, Thursday and Friday. You should expect the package to be delivered between 12:00 and 17:00. The good news is that there is no need to be at home. Our boxes include insulating liners and ice packs to keep your meals cool and fresh. You will be able to track your order in real time through a tracking link sent via email and sms.
How do I choose a delivery slot?
Upon checkout, a drop down will appear on your screen giving you the option to choose a delivery slot. A delivery fee will be added to your basket depending on your location.
For orders falling under the Rest of the UK, you are not entitled to choose a delivery slot. Simply click on “Rest of UK – Next day delivery” and on your order will be dispatched the next day. Your order will reach you on the next working day by 5pm.
How does your referral program work?
If you were referred by a friend, please enter the name of your friend in the relevant section on the cart page, and use the discount code 'FRIEND' in the appropriate field before checking out. You will automatically receive a £10 discount. We will then send an email to the friend who referred you with a unique discount code also giving him a £10 discount.
The referral voucher 'FRIEND' can be used only if you are a first time customer.